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Control and order stock 控制和整理存貨 |
25 | ||
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Organise in house events or functions 活動策劃 |
40 |
Provide quality customer service 提供優質的客戶服務 |
40 |
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Manage quality customer service 賓客服務質量管理 |
30 |
Deal with conflict situations 處理矛盾局面 |
20 |
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Coach others in job skills 指導其他人的工作技能 |
20 |
Lead and manage people 領導和管理人員 |
60 |
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Monitor work operations 監控工作 |
20 |
Establish and maintain an OHS system 建立和保持職業健康安全管理體系 |
30 |
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Implement and monitor workplace health, safety and security
practices 實施和監測工作場所的健康、安全和安全措施 |
30 |
Interpret financial information 財務報表分析 |
60 |
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Manage workplace diversity 工作場所差異化管理 |
60 |
Establish and conduct business relationships
建立和開展業務關系 |
60 |
|
Operate a Bar 酒吧經營 |
0 |
Prepare and Serve Cocktails 準備和提供雞尾酒 |
0 |
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酒店管理 酒店管理，是全球十大熱門行業之一，高級酒店管理人才在全球都是一直很緊缺的。近年來，在國際人才市場上，酒店管理人才出現了供不應求的局面。隨著2008北京奧運會成功的舉辦，以及2010上海世博會和越來越多的國際大型活動將在中國舉行，中國對旅游、酒店管理專業人才的需求也日益增大。 |
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酒店管理大專（Diploma of Hospitality）課程 | ||||
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課程 |
課時 |
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課程 |
課時 |
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Follow workplace hygiene procedures 遵循工作場所衛生程序 |
15 |
Follow health, safety and security
procedures 遵循健康、安全和安全程序 |
12 | |
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Develop and update hospitality industry knowledge 開發和更新酒店行業知識 |
25 |
Work in a socially diverse environment 在不同社會環境工作 |
20 | |
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Work with colleagues and customers 與同事和賓客一起工作 |
25 |
Provide responsible service of alcohol 提供負責任的酒精飲料服務 |
10 | |
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Develop and update food and beverage knowledge 開發和更新食品和飲料知識 |
50 |
Prepare and serve espresso coffee 準備和提供濃縮咖啡 |
30 | |
|
Serve food and beverage to customers 為賓客提供食品和飲料 |
80 |
Prepare and service non-alcoholic beverage 準備和提供無酒精飲料 |
20 | |
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Receive and store stock 接收和儲備存貨 |
10 |
Clean and tidy bar areas 酒吧區域的清潔和整理 |
10 | |
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Apply hospitality skills in the workplace 運用酒店管理技能 |
0 |
Apply point of sale handling procedures 銷售點應用處理程序 |
20 | |
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Process financial transactions 賬務審核 |
25 |
Provide and coordinate hospitality service 提供和協調酒店服務 |
0 | |
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Provide food and beverage service 提供餐飲服務 |
110 |
Provide table service of alcoholic beverages 提供酒精飲料的餐桌服務 |
50 | |
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Provide specialist advice on food 提供專家建議食品 |
40 |
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